9kbd Privacy Policy
Your personal information is completely safe with us. This policy describes in detail how 9kbd collects, stores, and protects your data.
Introduction and Scope
9kbd ("we", "us", or "platform") operates a secure and reliable online casino and betting platform for players in Bangladesh. This privacy policy describes how we collect, use, disclose, and protect the information of users of our website 9kbd.cam.
By registering for or using our platform, you agree to the terms of this privacy policy. If you do not agree with any part of this policy, please refrain from using our platform. This policy should be read together with our Terms and Conditions.
This privacy policy applies only to 9kbd's own website and services. We are not responsible for any third-party links or services, which are governed by their own privacy policies.
What Information We Collect
9kbd collects various types of information, detailed below:
2.1 Information You Provide Directly
When you register on our platform, verify your identity, or contact us, we may collect the following information:
- Full name and date of birth
- Email address
- Residential address
- National ID (NID) or passport number (for identity verification)
- Financial transaction details (bKash, Nagad, Rocket, Upay, or bank account information)
- Username and password
2.2 Automatically Collected Information
The following information may be collected automatically while you use our platform:
- IP address and device type
- Browser type and version
- Pages visited on the platform and time spent on them
- Login and logout times and dates
- Gaming activity and betting history
- Information obtained from cookies and similar tracking technologies
2.3 Information Received from Third Parties
In some cases we may collect information through trusted third parties for the purpose of identity verification or fraud prevention. This information is processed entirely through secure methods.
Identity Information
Name, NID, date of birth, and contact details — for registration and verification.
Financial Information
Deposit and withdrawal transaction details — for secure payment processing.
Device Information
IP, browser, device — for security and fraud prevention.
Purpose of Using Your Information
9kbd uses collected information for the following legitimate purposes:
3.1 Account Management and Service Delivery
We use your information to create, manage, and verify your account. This includes the login process, managing deposits and withdrawals, issuing bonuses, and providing customer support.
3.2 Identity Verification and Security
We conduct a Know Your Customer (KYC) process to prevent account fraud, identity theft, and money laundering on our platform. Your identity documents and financial information are verified for this purpose.
3.3 Responsible Gaming
We monitor our players' gaming behaviour to identify signs of problematic gaming at an early stage and provide the necessary support. Read our Responsible Gaming policy.
3.4 Communication and Customer Service
We use email to contact you about important account-related matters. This includes transaction confirmations, security alerts, and account updates.
3.5 Platform Development and Analytics
We use analytical data to improve the user experience, test site performance, and resolve technical issues.
3.6 Meeting Legal Obligations
Information may be used to comply with applicable laws and regulations, to respond to lawful requests from government authorities, and to protect our legal rights.
Disclosure and Sharing of Information
9kbd does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:
- Payment Processors: Information necessary to complete transactions is shared only with payment service providers such as bKash, Nagad, Rocket, Upay, and bank transfers.
- Identity Verification Agencies: Information may be shared with trusted verification services to carry out the KYC process.
- Technology Service Providers: Limited information may pass to the service providers whose technology infrastructure we use to operate the platform. All such parties operate under strict confidentiality agreements.
- Legal Authorities: Information may be disclosed to authorities to comply with court orders, investigations, or applicable legal requirements.
- Business Transfers: In the event of a merger, acquisition, or asset transfer, user information may be transferred; however, the new party will be required to comply with the terms of this privacy policy.
Outside the circumstances described above, we will not disclose your personal information to any third party.
Data Security Measures
9kbd uses industry-standard technology and practices to protect your personal information. Our security framework includes the following elements:
SSL/TLS Encryption
All data transfers between your browser and our servers are protected by SSL encryption, preventing third parties from intercepting information.
Data Encryption
Stored sensitive information is kept in encrypted form. Passwords are never stored as plain text — they are always stored as hashes.
Access Controls
Only authorised personnel can access user data, and their access activity is logged and audited.
Security Monitoring
Our systems are monitored around the clock. Suspicious activity is automatically detected and blocked.
However, data transmission over the internet is not completely secure and we cannot guarantee one hundred percent security. If you believe the security of your account has been compromised, contact our support team immediately.
Cookies and Tracking Technologies
9kbd uses cookies and similar tracking technologies on its website. Cookies are small text files stored on your device that help improve your browsing experience.
6.1 Cookies We Use
- Essential Cookies: These are necessary for the basic functionality of the website, such as maintaining login sessions. Disabling them will prevent the site from working properly.
- Functionality Cookies: These cookies are used to remember your preferences and settings and to provide a personalised experience.
- Analytical Cookies: These cookies are collected to understand how users interact with our site and to improve site performance.
- Security Cookies: These cookies are used to detect fraud and ensure the security of the platform.
6.2 Cookie Controls
You can disable or delete cookies through your browser settings. However, disabling essential cookies may make it difficult to use certain features of our platform. Cookie controls vary by browser — see your browser's help section for details.
Data Retention Period
9kbd retains your personal information only for as long as necessary. We consider the following factors when determining retention periods:
- Duration of account activity — information for active accounts is retained for as long as the account exists.
- Financial transaction records — may be retained for the period required under Bangladesh's financial laws.
- KYC documents — kept for as long as necessary to meet regulatory requirements.
- Customer service communications — retained for a limited period for support purposes.
After an account is closed, we will retain the minimum information necessary to meet legal obligations and will securely delete or anonymise the rest.
Your Data Rights
9kbd believes you should have control over your own data. To that end, we provide you with the following rights:
Right to Access
You can request to know what information we hold about you and to receive a copy of it.
Right to Rectification
If any information we hold about you is incorrect, you can request that it be corrected.
Right to Erasure
In certain circumstances you can request that your personal information be deleted, though some information may need to be retained to meet legal obligations.
Right to Restrict Processing
In certain circumstances you can request that the processing of your data be restricted.
To exercise these rights, contact us via our 24/7 live chat support or by email. We will endeavour to respond to your request within a maximum of 30 business days. Some requests may require identity verification.
Protection of Minors' Information
9kbd's services are intended only for individuals aged 21 and above. We do not knowingly collect personal information from anyone under the age of 21.
Age is verified during the registration process. If we become aware that a minor is using our platform, we will immediately close that account and delete the information collected.
Parents or legal guardians who believe their child has registered on our platform should contact our support team immediately.
Policy Changes and Updates
9kbd may change or update this privacy policy from time to time. When changes are made, we will take the following steps:
- The updated policy will be published on this page and the "Last updated" date at the top of the page will be changed.
- For significant changes, we will endeavour to notify registered users by email.
- Continuing to use the platform after an update will be taken to mean that you accept the revised policy.
We therefore advise you to review this privacy policy regularly. The latest version in effect on the date you read the policy will always be available on this page.
International Data Transfers
To operate our platform, we may use servers and technology services located in various countries. As a result, your information may be transferred outside of Bangladesh.
Wherever your information is processed, we ensure that the data protection standards are consistent with those described in this privacy policy. We ensure appropriate contractual safeguards for international data transfers.
Contact & Complaints
If you have any questions, concerns, or complaints about this privacy policy, please get in touch with us. We are committed to responding to your request as quickly as possible.
Live Chat Support: 24 hours, 7 days a week — support available in Bengali
Email: [email protected]
When contacting us with a privacy-related request, please use your registered email address so that we can verify your identity. We give the highest importance to your privacy and will handle each of your requests with care.