9kbd Terms and Conditions

Welcome to 9kbd. These terms and conditions ("Terms") apply to all members ("you" or "user") who use the 9kbd platform. This document forms a legal agreement between you and 9kbd.

By accessing our website or mobile platform, registering an account, or using any service, you automatically agree to all of these terms and conditions. If you do not agree with any part of these terms, please refrain from using our platform.

9kbd operates as a safe and reliable online entertainment platform. We are committed to ensuring transparency and integrity toward all our users.

The following conditions must be met to open an account at 9kbd:

2.1 Registration Process

• Only one account per person is permitted. Having more than one account is strictly prohibited.
• During registration you must provide accurate and up-to-date information — including your name, email address, mobile number, and date of birth.
• If any of the information you have provided changes, you must notify 9kbd Support immediately.
• An account opened with false or misleading information may be permanently closed.

2.2 Account Security

• It is your responsibility to keep your login credentials (username and password) completely confidential.
• You are responsible for all activities carried out from your account.
• If you suspect unauthorized access, notify our Support team immediately.
• The account may not be transferred or sold to any third party.

2.3 Identity Verification (KYC)

9kbd may at any time request a valid national identity card, passport, or other government-issued document from you for identity verification purposes. Completing KYC may be required before withdrawals can be processed. Failure to provide documents may result in the account being temporarily suspended.

The following eligibility conditions must be met to participate on our platform:

• You must be at least 21 years of age.
• You must be a valid Bangladeshi citizen or a person legally residing in Bangladesh.
• Accounts may not be opened or used from any country or region where online gaming or betting is legally prohibited.
• If you are experiencing mental health difficulties or financial hardship, you are encouraged to take a voluntary break.
• Family members of 9kbd employees are not eligible to participate on the platform.

9kbd may request age verification information at any time. Funds deposited may be held pending verification.

4.1 Deposits

Funds can be deposited at 9kbd using popular payment methods available in Bangladesh:

• Minimum deposit amount: ৳100 (the same across all payment methods).
• Accepted payment methods: bKash, Nagad, Rocket, Upay, and bank transfer.
• Deposited funds are generally credited to the account instantly.
• Only payment methods registered in your own name may be used.
• Use of third-party payment methods is strictly prohibited and may result in account closure.

4.2 Withdrawals

• Minimum withdrawal amount: ৳800.
• Standard withdrawal processing time: 10–45 minutes.
• Withdrawals can only be made to your verified payment method.
• Withdrawals may be held if KYC verification has not been completed.
• 9kbd reserves the right to carry out additional verification for suspicious transactions.

4.3 Transaction Fees

9kbd does not generally charge any additional fees for deposits or withdrawals. However, your payment provider may apply its own fees, which are governed entirely by their own policies. 9kbd bears no responsibility for such fees.

5.1 Welcome Bonus

New members have the opportunity to receive a 150% bonus of up to ৳10,000 on their first deposit. The following conditions apply to this bonus:

• Wagering requirement to use the bonus: the combined total of the deposit and bonus must be wagered 20 times.
• The welcome bonus is applicable only once and is available on the first deposit only.
• If the bonus is not used within the time limit, it is automatically cancelled.
• The wagering requirement must be completed before the bonus can be withdrawn.

5.2 Ongoing Promotions

9kbd regularly offers various promotional offers. Each promotion has its own terms and conditions, which are detailed on the promotions page. It is the user's responsibility to comply with all bonus-related terms.

5.3 VIP Program

9kbd's VIP program has five tiers. You can automatically advance to a higher tier through regular play:

• Bronze — weekly cashback of up to 0.3%
• Silver — weekly cashback of up to 0.6%
• Gold — weekly cashback of up to 0.9%
• Platinum — weekly cashback of up to 1.2%
• Diamond — weekly cashback of up to 1.5%

Full details about VIP tiers and cashback can be found on the 9kbd Casino page.

9kbd believes in fair play. All games available on our platform are operated by certified game providers who use independently audited random number generators (RNG).

• Games are provided by leading providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, PG Soft, and JILI.
• All game outcomes are completely random and not predetermined.
• If you have a complaint about any game outcome, you may report it to Support.
• 9kbd does not and cannot intervene in the outcome of any game.

Any of the following activities are strictly prohibited and may result in account closure and, where applicable, legal action:

• Attempting to obtain bonuses through fraudulent or manipulative means.
• Opening multiple accounts to use bonuses ("multi-accounting").
• Using any software, bots, or automated methods to play games.
• Depositing funds from illegal sources or money laundering.
• Processing transactions using third-party payment methods.
• Attempting unauthorized access to the 9kbd system or network.
• Knowingly exploiting any technical fault in a game.
• Harassing, threatening, or attempting to harm another player.

Full details about the collection, storage, and use of your personal information can be found on our Privacy Policy page. By registering you automatically agree to that policy as well.

Our data policy in brief:

• Your information is used solely for the purpose of providing services and verifying your identity.
• Your information is not sold or rented to third parties.
• Limited information may be shared with payment processors and security verification agencies where necessary.
• You may request to view or delete your data at any time.

All content on the 9kbd website and platform — including logos, designs, text, graphics, software, and other elements — is the intellectual property of 9kbd or its content licensors.

• Copying, distributing, or republishing any content without the written permission of 9kbd is prohibited.
• Attempting to reverse-engineer any part of the platform is not permitted.
• Game providers hold their own intellectual property rights, which are governed by their own licenses.

All users should be aware of the following points regarding 9kbd's liability:

• 9kbd is not liable for any loss caused by technical issues, network outages, or disruption to third-party services.
• The user bears full responsibility for any financial loss resulting from playing games.
• 9kbd is not responsible if account information falls into someone else's hands and loss occurs as a result.
• No compensation is provided for bets lost in a game due to internet disconnection.
• 9kbd does not guarantee or claim any guarantee of winning in any game.

11.1 Closure by 9kbd

9kbd may suspend or permanently close an account without prior notice in the following circumstances:

• Violation of any clause of these terms and conditions.
• Evidence of fraud or suspicious activity.
• Opening an account with false information.
• Suspicion of money laundering or illegal funds.
• Legal directives or orders from a regulatory authority.

11.2 Closure by the User

You may close your account at any time through our support. It is advised to withdraw all eligible balance before closing the account. For details on self-exclusion or account closure, please visit the Responsible Gaming page.

9kbd reserves the right to change, amend, or update these terms and conditions at any time. We will make every effort to notify users before changes take effect.

• For significant changes, a notice may be sent via email or on the platform.
• Continued use of the platform after changes will be considered as acceptance of the updated terms and conditions.
• It is the user's responsibility to visit this page regularly and stay informed about the latest terms and conditions.

If you have any questions, complaints, or need clarification regarding these terms and conditions, please contact us through the following:

• 24/7 Live Chat Support — speak in Bengali
• Email: [email protected]

Our support team is ready to serve you 24 hours a day, 7 days a week, following Bangladesh Standard Time (BST, UTC+6).

These terms and conditions have been drafted in Bengali, and the Bengali language version shall be considered final and binding. In the event of any dispute, both parties will attempt to resolve it through discussion.